Complaints process
A consumer that wishes to make a complaint about either an installer or an installation may contact Solar Accreditation Australia (SAA) by phone, email, online form or post.
Your complaint will be logged in the SAA complaints management system and given a unique referral number. Please quote this referral number if making further enquiries.
We will acknowledge receipt of your complaint and it will be assigned to an appropriate SAA staff member to investigate and resolve as promptly as possible. Where possible, investigations will be completed within 10 business days of receipt of the complaint.
SAA will provide a written response to you detailing the investigation, its finding and any corrective actions and timeframes for completion.
Where a complaint falls outside SAA’s responsibility, SAA will assist the complainant to access the correct complaint pathway.
Useful contacts
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Australian Electrical Standards | |
Site or Workplace Safety | |
New Energy Tech Consumer buyers’ guides | NETCC | Consumer Information Products (newenergytech.org.au) |
Tailored Consumer Technical Advice | |
Who installed my solar system? | |
Questions relation to STCs or inspections | |
Consumer dispute resolution | |
Complaint about your electricity retailer or electricity distributor | Making a complaint | Australian Energy Regulator (aer.gov.au) |
Debt Assistance | |
Consumer and small business complaints about financial firms | |
Scams | |
Warranties and consumer guarantees | |
Rebates and government schemes | |
Small claims tribunals | |
Commercial and small business disputes | |
Energy retailers and distributors |
Contact Solar Accreditation Australia
If you are an accredited designer or installer, please contact us via the Accreditation Dashboard link in the top right corner.
Postal address
Address 1
Address 2
Email Us
contact@saaustralia.com.au
Call Us
000-111-2222